Welcome to Hotel Moab Downtown, where hospitality meets adventure! Located in the heart of Moab, we're seeking a Guest Services Supervisor to lead our front desk operations and support an exceptional guest experience. This full-time leadership role is perfect for someone who thrives in a fast-paced hotel environment and enjoys mentoring a team while staying guest-focused.

We offer a competitive wage of $19/hour, along with a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, vacation, and quarterly bonuses. If you're ready to grow your hospitality career with a supportive, people-first company-this is your moment.

WHY YOU'LL LOVE WORKING HERE

At Hotel Moab Downtown, our mission is to "serve you like family"-guests and coworkers alike. We're proud of our positive, collaborative culture where teamwork, respect, and growth are front and center. Plus, you'll be working in one of the most beautiful outdoor destinations in the country while helping create unforgettable guest experiences.

ABOUT HOTEL MOAB DOWNTOWN

Nestled in the heart of town, Hotel Moab Downtown blends outdoor adventure with personalized comfort and service. We embrace our core values-Be Loving, Choose Wisely, Perform Together, Act Boldly, Express Gratitude, and Mind the Store-to create a welcoming environment for both guests and team members.

WHAT YOU'LL DO AS A GUEST SERVICES SUPERVISOR This is a hands-on leadership role where you'll lead by example while overseeing daily front desk operations. You'll support, coach, and guide Guest Services team members while ensuring smooth hotel operations and top-tier service.

Key Responsibilities:

• Supervise daily front desk operations, including check-ins, check-outs, and reservations
• Lead, train, and support Guest Services Representatives to deliver outstanding customer service
• Handle guest concerns and resolve issues promptly and professionally
• Ensure policies, procedures, and service standards are consistently followed
• Maintain a clean, organized, and welcoming front desk environment
• Communicate effectively with management and other departments
• Assist with scheduling and shift coverage as needed

Schedule:

• Full-time
• Shifts include 7:00 am - 3:00 pm and 3:00 pm - 11:00 pm

WHAT WE'RE LOOKING FOR

• Strong communication and customer service skills
• Previous hotel front desk or hospitality experience (supervisory experience preferred)
• Ability to stand and/or walk for extended periods; push, pull, bend, stoop, and reach
• Comfort with basic computer systems and hotel software (PMS experience a plus)
• Exposure to cleaning chemicals
• A passion for hospitality and creating positive guest experiences
• Reliable, professional, and team-oriented mindset

APPLY TODAY

Ready to step into a leadership role and grow your hospitality career in Moab? Apply today to become a Guest Services Supervisor at Hotel Moab Downtown. Our application process is quick, easy, and mobile-friendly-we can't wait to meet you!