Do you have a knack for solving problems, helping others, and delivering effective technical solutions? Would you like a position where you know you're making a positive difference every day? If so, AllianceHCM invites you to apply for this full-time Technical Support Rep position in Shenandoah, TX! Come help our clients effectively use our payroll software while enjoying this excellent compensation package:

• Competitive compensation consistent with qualifications
• 100% paid medical, dental, vision, and long-term disability coverage
• Base life insurance
• A 401k plan with a generous 3-5% match
• Profit sharing to celebrate our collective success

Complete fulfilling work and advance your career with us!

YOUR IMPACT

Our Technical Support Rep is the person clients turn to when they have issues using our payroll software. Every day brings something different as you communicate with clients, assess the problems they're running into, and deliver the appropriate solutions. You work closely with internal tech support teams to accurately identify the root cause of issues and swiftly take care of the problem.

As you resolve these issues, you closely document your processes and create a detailed reference for future use. You also train clients on how to use our software, teaching them tips and tricks for maximizing its potential. Motivated to keep learning, you stay on top of industry trends to provide the most effective tech support possible!

OUR IDEAL TECHNICAL SUPPORT REP

• Bachelor's degree in computer science, information technology, or a related field
• 2+ years of experience in tech support or a similar role
• Ability to work independently and effectively prioritize tasks
• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• Desire to help others

Experience with troubleshooting, diagnosing, and resolving problems with payroll processing systems would be a bonus!

ABOUT US

Alliance aims to be the largest independent human capital management (HCM) company in the United States by providing the most advanced technology to customers through our proprietary, single database, cloud-based software. We help small- to medium-sized businesses manage their payroll, HR, benefits, onboarding, off-boarding, and everything in between. As the second largest privately held payroll company in the U.S., our goal is to constantly innovate and create best-in-class HCM solutions. At Alliance, our employees enjoy more than rewarding work and competitive compensation. By joining us, you become part of a team that supports and celebrates your success. We encourage everyone to push the boundaries of what's possible and test new ideas. As part of our team, you'll go as far as you want and have fun doing it.

HOW TO JOIN US

Apply today and make a direct positive difference in our clients' lives! Fill out our initial, mobile-friendly application to get started.