Employment Development: Responsible for working with employers to create jobs for individuals. Responsible for meeting with employers at least twice a month or as needed to evaluate service delivery and address problems related to service delivery. Networking is a key function and involves developing relationships through school systems, chamber of commerce events, and other opportunities in the local community.

Case Management: Responsible for individual case management documentation, including intakes, situational assessments, monthly, quarterly, and annual reports per funding sources and CARF requirements, contract requirements. Responsible for datakeeping in relation to outcome measures. Attend individual meetings and coordinate schedules with the other members of the program services team. Responsible for maintaining documentation for billing auditing and maintenance of client records. Manage Ticket to Work program including referrals, documentation, job development, retention, and billing. Ongoing effective communication with referral sources and businesses is key to success. Completion of all required billing reports per funder requirements is essential.

Liaison: Establish and maintain positive liaison roles with employers, individuals, and families. Serve as liaison with Human Resources, staff, and external and internal candidates with disabilities.

Benefits Planning: Able to recruit, work with, and bill for Ticket to Work or benefits planning through WISA/ WICA certifications. Must maintain all records in compliance with governing bodies.

Action Oriented: Consistently maintains high levels of activity or productivity; sustains long working hours when necessary, works with vigor, effectiveness, and determination over a sustained period.

Adaptability: Adapts well to changes in assignments and priorities; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; approaches change positively and adjusts behaviors accordingly.

Managing Work: Shows ability to plan, schedule, and direct work of self and others; balances task requirements and individual abilities; organizes materials to accomplish tasks; sets challenging yet achievable goals for self and others.

• Professional Work Standards: Sets high standards and well-defined, realistic goals for one's self; displays a high level of effort and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve.

Bachelor's degree, or college-level courses in Human Services, Behavior Management, Psychology, or a related field is preferred. Certified as WIPA/ WISA/ in Virginia or Maryland or certified to do Ticket to Work is highly preferred.

• ACRE certification preferred. Ability to work Ticket to Work or benefits planning preferred.

• Excel/Word

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• The physical ability to stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear, and operate office equipment.
• The mental ability to read/comprehend, write, perform calculations, communicate orally (English), reason, and analyze.
• Move and lift heavy objects up to 25 pounds such as mail, supplies, files, and equipment.
• Environmental exposure to excessive noise, moving machinery, marked changes in temperature, dust, fumes, or gases, driving motorized equipment, and working in confined quarters.
• The ability to remain in a standing position for extended periods of time.
• .

• Conditions may vary based on job sites. Must dress for job sites as required.

• The normal schedule is standard business hours Monday-Friday, 9 am-5 pm; At times, must be willing to work in excess of 40 hours per week as driven by operational needs. Weekends/ weeknights may be required with flexibility in hours working due to the needs of individuals and their work schedules.

• Occasional travel may be required as needed to support the objectives of business units within portfolio.

Two - four years of experience working with persons with disabilities in a vocational, residential, or recreational program, or from extensive, relevant personal involvements is required. Customer service and sales experience preferred. A valid driver's license with fewer than -6 points is required. Two - four years of experience working directly with DOL, Medicaid, Vocational Rehabilitation Services, and CARF regulations is required. Experience in behavioral training, placement and recruiting for individuals with disabilities is preferred. Must be a US Citizen to pass and maintain the required clearances and be able to enter secure government facilities.

Certified as WIPA/ WISA/ in Virginia or certified to do Ticket to Work is highly preferred.

Strong knowledge of the Loudoun County area, school system, and businesses is, highly preferred.

• Build strong interpersonal relationships with internal and external stakeholders;
• Work cooperatively with others on a team;
• Excellent verbal/written communication and presentation skills.
• Excellent organizational skills and attention to detail.

Communication: Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral and listening skills.

• Conflict Management: Uses appropriate interpersonal styles and techniques to reduce tension and/or conflict between two or more people; able to size up situations quickly; able to identify common interests; facilitates resolution.

• Customer/Client Focus: Makes customer/clients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains customer trust and respect; meets or exceeds customer expectations.