Young & Partners, LLP is a law firm seeking a full-time Call Center Quality Assurance Specialist to monitor phone calls and provide feedback to our agents. If you're a detail-oriented person with experience in a similar role, we would love to have you join our growing team in Sandy, UT!
What can we offer you? How about a starting wage of $17/hr, based on experience? We'll also throw in a lot of amazing benefits and perks, including health, dental, vision, a health savings account (HSA), a 401(k) plan with employer match, paid time off (PTO), paid holidays, a gym membership, flexible schedules, and a stocked break room for you to enjoy. Do we have your attention? Keep reading to find out more about our law firm and why you'll love working with us!
YOUNG & PARTNERS, LLP: OUR MISSION
Our law firm is on the cutting edge of the legal space. With a business-like approach, we act as a marketing engine to find claimants for the best of the best litigators across the country. Our founding partner, Thomas L. Young, has recovered hundreds of millions of dollars for victims of various major disasters over the past 20 years. We, however, are entrepreneurs rather than attorneys. Through the means of high-quality, unique digital media and TV advertising, we educate and assist consumers, businesses, nonprofit organizations, and government entities in understanding their rights as they pertain to losses due to negligence or disaster. Our purpose is to make sure people are seen and heard.
We strive to create a down-to-earth culture based on integrity, innovation, and ethics, where we do things for the right reasons. With an emphasis on being loyal to our employees, we provide the training and support necessary for their success and development. The atmosphere at our law firm is fun and welcoming! Our employees enjoy various incentives and prizes as well as opportunities to connect and build relationships with one another over a friendly game of ping pong or during weekly company lunches. When you join our team, you become part of a company that will value you and invests in your future!
YOUR ROLE AS A CALL CENTER QUALITY ASSURANCE SPECIALIST
As a Call Center Quality Assurance Specialist, we count on you to ensure our agents represent our company professionally. Your goal is for each caller to be treated respectfully while they receive the assistance they need. Each day, you monitor the performance of our agents as they accept phone calls from clients interested in pursuing legal claims for losses suffered. As you listen, you use a metric to score agents on their courtesy and competency.
After you've logged phone call notes, you provide constructive, actionable feedback to the agent. An excellent communicator, you intuitively understand how to educate and encourage team members, so they feel motivated to improve. As you use spreadsheets to compile and analyze data, you spot emerging trends and identify areas where additional training is needed. You're a creative thinker who is willing to implement and test strategies for refining our phone procedures. You feel great knowing that your efforts help our agents experience success as they assist callers in need.
WHAT WE'RE LOOKING FOR IN A CALL CENTER QUALITY ASSURANCE SPECIALIST
We're searching for a self-motivated, analytical thinker with the following qualifications:
Do you know how to communicate well and offer tactful feedback? Are you focused and attentive to detail? Can you create accurate reports and spreadsheets? If so, then you might be the person we're looking for!
YOUR SCHEDULE AS A CALL CENTER QUALITY ASSURANCE SPECIALIST
This position offers flexible hours, Monday through Friday.
CONNECT WITH US TODAY!
If you feel that you would be right for this job and would like to take advantage of our law firm's amazing perks and benefits, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 84070
